AN UNSHAKABLE COMMITMENT TO QUALITY SINCE 1977

Our 1 Year Tree & Shrub Warranty

Signal Mountain Nursery guarantees all plants to be alive and healthy.
Should your tree or shrub not survive the first year, you will receive a CREDIT FOR 50% off the purchase price towards another plant.

Discounted items are not included.

Receipt and plant MUST be present.
(absolutely no exceptions)
Most trees & shrubs are lost due to improper planting
and watering, that is why we believe in shared
responsibility.
We cannot guarantee plants that have not been cared for properly or those destroyed by Acts of God.

FAQ

Can I apply the warranty to my dead houseplant/perennial/annual?
The warranty only covers trees and shrubs, so unfortunately it doesn't extend to houseplants, perennials, or annuals.

I lost my receipt. Can SMN find a record of my purchase?
We’re not able to retrieve past receipts from our system, so we do ask that customers hold onto their original receipts for warranty purposes.

Do I really have to dig up my dead tree/shrub for the warranty?
Yes, we do ask that you bring in the plant. This helps us in two ways: it allows us to match the plant with your receipt, and it gives our plant experts a chance to take a look and help you understand what might have gone wrong, so we can help you succeed next time!

Return Policy

Plant Returns (Houseplants, Annuals & Perennials)
We’re happy to accept returns or exchanges on houseplants, annuals, and perennials within 24 hours of purchase, with your receipt.

This is to reduce risk of contamination and preserve the health of our greenhouses.

Other Merchandise:

We can accept non-plant returns within 30 days of purchase with receipt. Items must be in new condition and must have original tags.

Hold Policy

We can hold plants for a maximum of 2 days without payment. We cannot accept payment for plants until pickup. Paying for plants does not extend length of the hold.